IMPORTANT: These Terms govern your use of an AI-powered healthcare support platform. Please read them carefully. They include important information about how your health-related conversations are stored, how automated clinical alerts work, and your rights regarding your personal data. If you do not agree to these Terms, do not use the Service.

1. About Nayara and These Terms

Nayara is an AI-powered clinical support platform developed and operated by GY Health Technology Limited (“Nayara,” “we,” “us,” or “our”), registered at Gravita Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom.

These Terms of Use (“Terms”) form a legally binding agreement between you and Nayara governing your access to and use of our web application, mobile application, and related services (collectively, the “Service”). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are accessing the Service as a patient on behalf of a healthcare organisation that has contracted with us, these Terms apply to your use alongside any agreement your healthcare provider has entered into with us. In the event of a conflict, the enterprise agreement will prevail.

2. Nature of the Service and Important Limitations

2.1 What the Service Does

The Service provides AI-driven conversational support for patients, including symptom tracking, treatment information, side-effect management guidance, and emotional support. The Service also generates automated summaries and clinical alerts that may be sent to your healthcare team based on the content of your conversations.

The Service is a support tool. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

2.2 AI-Generated Content

The Service is powered by artificial intelligence. AI-generated content may be inaccurate, incomplete, or inappropriate for your specific circumstances. You acknowledge that:

• AI-generated information should not be relied upon as the sole basis for any clinical or personal health decision.

• The accuracy, completeness, or timeliness of AI outputs is not guaranteed.

• You are responsible for independently verifying any health-related information provided by the Service with a qualified healthcare professional.

2.3 Automated Clinical Alerts

The Service is designed to detect certain conversational signals that may indicate clinical risk, including but not limited to suicidal ideation, self-harm, or other urgent health concerns (“Critical Events”). When such signals are detected:

• An automated alert will be generated and transmitted to your designated healthcare team or clinical contact.

• This alert may include a summary of the relevant portion of your conversation.

• The alert is intended to support — not replace — clinical judgment. Your healthcare provider remains responsible for any clinical response.

• Nayara does not guarantee that an alert will be generated in every situation, nor that every alert generated reflects a genuine clinical risk. The system may produce false positives or fail to detect genuine risk in all cases.

By using the Service, you explicitly consent to the generation and transmission of such alerts to your healthcare team. If you do not consent to this, you must not use the Service.

If you are in crisis or immediate danger, do not rely on this Service. Contact emergency services (999 in the UK, 101 in Israel, 911 in the US, or your local emergency number) or go to your nearest emergency department immediately.

2.4 No Medical Device Warranty

The Service is provided as a clinical decision-support tool. It is intended to inform and support qualified clinicians and healthcare professionals, who retain full clinical responsibility for any decisions made in reliance on it. Nothing in the Service constitutes a diagnosis, treatment recommendation, or prescription.

3. Eligibility and Permitted Use

3.1 Eligibility

You may use the Service only if:

• You are at least 18 years of age; and

• You are a patient, caregiver, or authorised healthcare professional accessing the Service through a contracted healthcare organisation, or a business customer accessing the Service under a separate enterprise agreement with Nayara.

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that a user is under 18, we will deactivate their account and delete associated data.

3.2 Permitted Use

Subject to these Terms, you may use the Service for personal health management, clinical support, or commercial healthcare purposes (including as part of a healthcare organisation’s patient engagement programme) as permitted by your access tier. Both individual and commercial use is permitted where access has been granted by Nayara or an authorised healthcare partner.

3.3 Prohibited Use

You must not:

• Use the Service for any unlawful purpose or in violation of applicable law or regulation;

• Attempt to reverse engineer, scrape, or extract data from the Service by automated means;

• Use the Service to provide clinical services without appropriate clinical qualification and oversight;

• Share your login credentials or allow unauthorised third parties to access the Service through your account;

• Attempt to circumvent or override automated alert mechanisms or safety features of the Service;

• Input false information to manipulate or test alert thresholds;

• Interfere with or disrupt the security, integrity, or operation of the Service.

4. Conversation Logging and Data Retention

4.1 Conversation Logging

The Service logs and stores the full content of your conversations with the AI, including all messages you send and all responses generated. This is a core feature of the Service and is necessary to:

• Generate accurate clinical summaries and alerts for your healthcare team;

• Enable continuity of care across sessions;

• Improve the safety and quality of the Service; and

• Comply with applicable clinical and legal obligations.

By using the Service, you acknowledge and consent to the logging and storage of your conversation content as described above and in our Privacy Policy.

4.2 Who Can Access Your Conversations

Your conversation data may be accessed by:

• Your designated healthcare team, in connection with automated alerts, clinical summaries, or at their request;

• Authorised Nayara personnel, for the purpose of operating, maintaining, and improving the Service;

• Authorised third-party processors engaged by Nayara under appropriate data processing agreements; and

• Regulatory or law enforcement authorities where required by applicable law.

We do not sell, trade, or rent your personal data to third parties. Further detail on how we process, share, and protect your data is set out in our Privacy Policy.

4.3 Retention

We retain conversation logs and associated personal data for the period specified in our Privacy Policy, which reflects our legal obligations, clinical record-keeping requirements, and the principle of data minimisation. You may request deletion of your data, subject to our legal retention obligations, as described in our Privacy Policy.

5. Consent to Data Processing and AI Involvement

5.1 AI Transparency

You are interacting with an artificial intelligence system, not a human. The Service uses large language models and related AI technologies to generate responses. You will not be interacting with a human counsellor, nurse, physician, or other healthcare professional through the conversational interface, unless your healthcare organisation has expressly arranged otherwise.

5.2 Explicit Consent for Special Category Data

Health information, including the content of conversations about your symptoms, treatment, mental health, and wellbeing, is “special category” or “sensitive” personal data under applicable data protection law. By using the Service, you provide your explicit, informed consent to:

• The collection, storage, and processing of your health-related conversation data;

• The generation of automated clinical alerts based on that data;

• The sharing of relevant portions of that data with your designated healthcare team; and

• The use of anonymised or de-identified data for platform improvement purposes, as further described in our Privacy Policy.

You have the right to withdraw your consent at any time by contacting us at info@nayara.ai. However, withdrawal of consent may mean the Service cannot be provided to you, and will not affect the lawfulness of processing carried out prior to withdrawal.

5.3 Consent for Training Data

Your consent to use the Service does not, by itself, constitute consent for your personal data to be used to train or fine-tune AI models. Any use of your data for AI training purposes will be subject to a separate, specific consent request with full details of the proposed use.

6. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) AI-generated content will be accurate, complete, or appropriate for your circumstances; (c) automated clinical alerts will be generated in every situation of clinical risk; or (d) the Service will meet your specific requirements.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

7. Limitation of Liability

7.1 General Limitation

Subject to Section 6 above and to the fullest extent permitted by applicable law, Nayara and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, arising out of or in connection with your use of the Service.

7.2 Clinical Decision Responsibility

The Service is designed to support, not replace, clinical judgment. Clinical responsibility for decisions made in response to any alert, summary, or recommendation generated by the Service rests exclusively with the qualified healthcare professional who reviews and acts upon that output. Nayara accepts no liability for clinical decisions made by healthcare professionals in reliance on Service outputs.

7.3 Alert Failure or False Positive

Nayara does not accept liability for harm arising from: (a) the failure of the Service to generate an alert in any given situation; (b) an alert that does not reflect genuine clinical risk; or (c) any delay in transmission of an alert due to technical issues. The Service is not, and must not be relied upon as, an emergency response system.

7.4 Cap on Liability

Where liability cannot be excluded, our total aggregate liability to you in respect of all claims arising under or in connection with these Terms shall not exceed the greater of: (a) the amount paid by you or your healthcare organisation for the Service in the twelve months preceding the relevant claim; or (b) £100 (one hundred pounds sterling).

8. Indemnification

You agree to indemnify, defend, and hold harmless Nayara and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in breach of these Terms; (b) your violation of any applicable law or regulation; or (c) any false or misleading information you provide through the Service.

9. Your Data Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Right of access — to obtain a copy of the personal data we hold about you;

• Right of rectification — to correct inaccurate or incomplete data;

• Right of erasure — to request deletion of your data, subject to legal retention obligations;

• Right to restrict processing — to limit how we use your data in certain circumstances;

• Right to data portability — to receive your data in a structured, machine-readable format;

• Right to object — to processing based on legitimate interests or for direct marketing;

• Rights in relation to automated decision-making — to request human review of decisions made solely by automated means that significantly affect you.

To exercise any of these rights, please contact us at info@nayara.ai. We will respond within 30 days (or such other period as required by applicable law). We may need to verify your identity before processing your request. Further information is set out in our Privacy Policy.

10. Enterprise Customers and Healthcare Organisations

If you are a healthcare organisation deploying the Service for your patients or clinical staff (“Enterprise Customer”), your use of the Service is governed by the enterprise agreement between your organisation and Nayara, which includes a Data Processing Agreement (DPA) and, where applicable, a Business Associate Agreement (BAA) for HIPAA-covered deployments.

Enterprise Customers are responsible for: (a) ensuring that patients and users are provided with appropriate notice of the Service and their data rights; (b) obtaining any consents required by applicable law prior to deploying the Service; (c) ensuring that clinical staff using the Service have appropriate training and oversight; and (d) complying with all applicable clinical governance and regulatory requirements in their jurisdiction.

If you do not have a current DPA and/or BAA with Nayara and you are accessing the Service in a manner that involves the processing of protected health information, you must contact us at info@nayara.ai before proceeding.

11. Mandatory Reporting and Duty of Care

Depending on jurisdiction and clinical context, healthcare professionals using the Service may be subject to mandatory reporting obligations when a patient discloses risk of harm to themselves or others. These obligations rest with the qualified healthcare professional and the healthcare organisation, not with Nayara.

Nayara’s automated alerts are designed to support clinical teams in identifying potential risk. They do not constitute a clinical assessment, and do not fulfil or replace any mandatory reporting obligation. Healthcare organisations are responsible for establishing appropriate clinical governance frameworks to govern their response to alerts generated by the Service.

12. Intellectual Property

The Service, including its software, design, content, and AI models, is the property of GY Health Technology Limited and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for the purposes set out in these Terms. You may not copy, modify, distribute, sell, or create derivative works based on the Service or any part of it.

You retain ownership of personal data and content you input into the Service. By using the Service, you grant Nayara a limited licence to process that content to the extent necessary to provide the Service and as described in our Privacy Policy.

13. Termination

We may suspend or terminate your access to the Service at any time if we reasonably believe you have breached these Terms, if required by law, or if continued access creates a risk of harm. We will endeavour to give you reasonable notice unless immediate termination is required.

You may stop using the Service at any time. If you wish to delete your account and associated data, please contact us at info@nayara.ai. Sections 6, 7, 8, 12, and 15 of these Terms will survive termination.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice within the Service no less than 30 days before the changes take effect. For changes required by law or to address urgent safety or security issues, we may implement changes with shorter notice.

If you do not agree to the updated Terms, you must stop using the Service before the effective date of the changes. Continued use after that date constitutes acceptance of the updated Terms. Material changes to how we process your health data will be subject to re-consent where required by applicable law.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that:

• If you are a consumer resident in the EU, you may also bring proceedings in the courts of your country of residence, and mandatory consumer protections of your jurisdiction will apply;

• If you are resident in Israel, Israeli mandatory consumer and data protection provisions will apply where required by law;

• If you are a US-based Enterprise Customer, disputes under a BAA or enterprise agreement may be subject to the governing law provisions of that agreement.

16. Contact and Complaints

For any questions about these Terms, please contact us:

GY Health Technology Limited

Gravita Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom

Email: info@nayara.ai

If you are unhappy with our response, and you are located in the UK or EU, you have the right to lodge a complaint with your local data protection supervisory authority (UK: the Information Commissioner’s Office at ico.org.uk; EU: your national DPA).